Mistalo Smart Ice & Water Dispenser 481B
Find answers, manuals, and videos to help you use your ice maker smoothly.
Manual
IM-ND481B Instruction Manual
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Troubleshooting
| Issue | Possible Cause(s) | Solution |
|---|---|---|
|
Solid
ADD WATER
|
Low water level | Add clean drinking water to the tank, push it back, and retry. lf the issue persists, the water level sensor may malfunction. Contact customer support. |
| Clogged filter at the bottom of the water tank | Remove and clean the filter. | |
| Water pump malfunction | Contact customer support. | |
| Water level detection error | Dry the outside of the water tank and the surface of the water level sensor in the ice basket. | |
|
Flashing
ADD WATER
|
Dispense the water while water level is low | Add clean drinking water to the tank and push it back. |
|
Solid
ICE FULL
|
Ice basket is full | Dispense ice until the ice level in the basket is below the sensor. |
| Infrared sensor malfunction. | Contact customer support. | |
|
Solid
CLEAN
|
Cleaning required | Run a self-cleaning cycle. Or, press and hold both the CLEAN button and ICE MAKING button for 3 seconds to turn off the indicator. |
|
TDS
|
TDS level exceeds 200, the TDS indicator turns yellow, otherwise, it remains white | If the ice maker is working normally,no action is needed. If it's not working properly-such as making unusualsounds,making slushy ice or not producing ice-replace the water with purified water(TDS<200) like bottled water. |
|
No ice produced/
low ice production |
Poor heat dissipation | Leave a minimum clearance of 6inches (15 cm) between the air outlet and nearby obstacles. |
| High water temperature | Replace water with a temperature between 46°F and 82°F (8°C-28°C). | |
| High ambient temperature | Place the ice maker in an environment with a temperature between 50°F and 90°F (10°C-32°C). | |
| Ice-making system malfunction | Contact customer support. | |
|
No ice dispensed/
slow dispensing |
Ice is stuck at the dispensing spout | 1. Press the ICE button to stop ice
dispensing and wait about 3
seconds. Pressthe ICE button again. 2. Press the ICE button to stop ice dispensing, and ensuretherary component beneath the ice basket has stopped.Open the transparent cover and use a tool to clear any stuck ice. |
| Transmission mechanism malfunction | Contact customer support. | |
|
Noise occurs while removing the water
tank
|
Water pump is working | The noise will stop automatically after 3 seconds. |
|
Error Code E-1
Above AIR TEMP |
Ambient temperature sensor malfunction | Unplug and replug the machine. If the issue persists, contact customer support. |
|
Error Code E-2
Above AIR TEMP |
TDS and water temperature detection malfunction | |
|
Error Code E-3
Above AIR TEMP |
Flow meter malfunction | |
|
Error Code E-4
Above AIR TEMP |
Wi-Fi module malfunction | |
|
Display shows "OPEN"
|
The water tank is not fully inserted | Gently push the tank inward until a soft click is heard, indicating proper installation. Once correctly installed, the "OPEN" message will disappear. |
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