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General Questions

Where is my order?

What if the product I want to purchase is out of stock?

How do I clean the machine and how often should I clean it？

How can I know the model number of the ice maker I purchased？

At Ecozy, we care about your experience and aim to ensure you have no concerns regarding after-sales service. Ecozy-branded hardware products come with a warranty ranging from 1 to 2 years, depending on the specific product. The exact warranty period will be indicated in the product manual or on the product page.

Please note that this warranty does not cover loss, theft, intentional damage, misuse, or cosmetic damage. To enjoy an additional year of coverage, please register your product via “Extend Warranty” promptly after receiving it. If you have any questions about warranty claims, feel free to contact us at support@ecozy.com.